You should hear back from us in a week or so. Buyer be very aware with this company!!! I bought an older home three years ago the seriously needed the bath/shower back splash and window replaced. (So what? He had shown me sample of the caulking used to seal the seam between shower walls and the tub part. We paid $4275 for our install of a no frills shower. When the first two installers came out - wow they looked like slobs and did such a bad job. Thank you for all this info/ I just saw this their commercial yet again. I called about that when I talked to them about the caulk. I never received the warranty for the 2nd bath. Never the fault of poor craftsmanship - OR Bath Fitter. And we’ll set up a time to come and do an estimate for you or do the measuring.” Then, I got a phone call from one of the Bath Fitter locations and they said, “Hey, we’re running a little bit behind on stuff. We had ZERO work done and they have 900 of our dollars. I told then don't bother then to which they try to tell me it was for legal reason she needed to be there...What a crock of BS i told them. We are thrilled to hear our team was able to complete everything to your satisfaction. 3 reviews of Bath Fitter "ABSOLUTELY NOT RECOMMENDED. Copyright © 2020 Consumers Unified LLC. The saleswoman left her price List Accidentally if anyone wants.. I'd like to mention the installers as they were meticulous in covering my wood floors as they worked in and out of the house and cleaned up any mess caused in the bathrooms from the work. He seen it right away and fixed it. They are instructed by every level of management to make each sale a high pressure sale wrapped in a low pressure atmosphere. After reading these reviews, I've decided Bath Fitters did me a favor when their estimator did not show up for the initial appointment: no call, no re-scheduling, NADA. At that point we decided that we would have to cancel the order, we still had a leaky tub that required immediate attention. My review is related to Bath Fitter of Vancouver, BC, Canada. It is surprisingly and unfortunately negative. As for me, Mr. Average, my standards are much to high to consider that crap. Top notch installation ... We would recommend both Bathfitter ... for any job. I`m sorry I had to read this, when I saw the adv. I am going to let the Better Business Bureau know too. Do not buy the first day, the compamy will follow up and say well mr. Jones, did the sales rep explain everything properly? They are waiting for more business, but will call a plumbing contractor to do the tenant's bathroom. I'm happy to work here with our amazing team. The first two pictures are of the shower Bath Fitter installed. I managed a branch office in the mid-west region, but was not considered to be a branch manager. In addition, Bath Fitters can provide only one color. Also, asked about new contract to show discount and was told manager has to do that. Hi Jones/Shelton, this is not the type of experience we strive to provide, and we would like to investigate this matter further. Not only is the turn over rate absolutely outrageous but installers are only required to complete 6-8 weeks of training - only 3-4 of which are used in a hands-on training facility! I was going to have my tenant's apartment bathroom done with bathfitters and called someone out. Bath Fitter is a total scam. Had to cut holes all in my garage ceiling to fix plumbing, were going to just cover up their work, inspector had to tell them they needed to put in access panel since plumbing had been redone, put in plastic access panel - had to tell them can't put plastic in a fire wall - if fire broke out in garage the plastic would melt in seconds and fire is now into the rest of the house immediately. BathFitters has a consumer rating of 2.9 stars from 10 reviews indicating that most customers are generally dissatisfied with their purchases. They can send a sales rep from Ft Myers to sell bathrooms and collect money but they can't send an installer from Ft Myers?!! In my 10 years with the company I have found this vision to be true. Apparently, the Bath Fitter location that originally installed my tub, enclosure, hand rails, corner storage and soup dish went out of business. While it’s challenging to determine the price of services upfront, Bath Fitter lets customers easily book a virtual design consultation for more information. Bath Fitter - They tried to force me to sign a contract, Bath Fitter - Something to consider BEFORE calling Bath Fitter. They said the damage was from some kind of chemical that was used. When I signed the contract, I indicated that to pay for the job, aside from a deposit of $587, I would pay $500 a month for 6 months, because I did not have enough fund to pay the balance after the installation was done. ConsumerAffairs is not a government agency. We should be suing THEM! Bath Fitter is an acrylic bathtub, shower enclosure and tub-to-shower conversion company. 4. I cancelled and they kept my deposit of $1, 100. Thanks to all the people that reviewed this terrible company and exposed their faults. The install did look great at the time besides the hole the installer made in the wall and said nothing about. The shower handle was flopping around and hardly any water pressure. The salesmen, or "estimators, " are paid only an 8% commission rate on sales. You'd be better off doing the project yourself. They also put two handrails in for me. I had no access to the bathroom and finally drove to the grocery store and used theirs. So finally, I had to gather money from some sources to pay off the whole balance $3328 to Snap. I've just had to live with those defects because they wouldn't fix them, and neither Home Depot or Lowes sells the same product. My wife and I truly love the finished installation. Customer service is the worst I've ever dealt with. I cannot say enough about Zack the installer for Bath Fitter. When I was coming out of the shower, I got my foot caught on the tub. We, like everyone else thought, "Wow one day in and out!" All rights reserved. This happened twice. The caulking around the tub is coming apart and not the first time. Bath Fitters is fine for average people, but they do not offer a large enough variety, nor is their staff trained in more artistic concepts than what I realize are right for my house. We recommend Bath Fitter for customers in search of an affordable and noninvasive remodeling solution. Made me feel like Bath Fitters thought I was trying to get away with fraud. Nothing custom!! I sent pictures to them, but they couldn't verify that the tub was Bath Fitters (even though they did not question the enclosure, grab rails, corner storage or soap dish. That's just to good to be true. You can schedule a free virtual consultation on Bath Fitter’s website, and the company’s services include a lifetime warranty that lasts for as long as you own your home. I got a past due bill (1st I've heard from them since) for the 5k for the job. He was by far outstanding and very professional. Bath Fitter helps individuals remodel their bathrooms with little to no construction. 1. Thank you, @Bath Fitter Support What Bath Fitters does is fine for a quick and relatively inexpensive alternative to remodeling. 7. They have the Florida Keys territory and do not have installers in the keys. Bath Fitter of Ft Myers is a sham and a scam. I told them that I had 4 year old and that it would be impossible for him to leave us alone to hear what rep was saying besides all we wanted was a white liner since both tub and toilet were peach and wanted to switch toilet to a white one and wanted tub to match. Nothing like I had ordered. The final product looks amazing. Now that we've had ours for three years and having problems, I don't think so. I contacted my sales rep and he said " sorry for your problems" I sure as heck don't have to worry about a void under a tile floor unless the house drops out from under it. Bath Fitter - Will not honor lifetime warranty. REALLY ? The reps who came to the house were patient and efficient. Most estimators that I've met could care less about Bath Fitter as a company and even less about their 8% commission rate. We are so glad to hear John was able to complete everything to your satisfaction!! This was on a Friday and that the original tub I wanted would not be ordered until the next Tues. and would take a week to get here. On that same Tues. It’s a special feeling to know that the representatives of the company are concerned about whether or not you get what you want for the job that you are trying to complete. What I found was a bit disturbing. We are so glad to hear our team was able to complete everything to your satisfaction!! Bath Fitter offers Integrity Pricing with no hidden fees. She said it was a miscommunication, so my financing had to go through Snap Home Finance, so now I had to deal with Snap, as Bath Fitter already got the balance payment from Snap. They said for just me to be there it would take over a month for someone to come out but they could come in 2 days for a evening appointment. This time I was present and it was a different service person. They pulled the tub out and when they pulled it out, their guy said that mine was kinda high. Arrived on time. A free inside look at company reviews and salaries posted anonymously by employees. Thank you so much for your review Patricia! Call us today for your Free Virtual Design Consultation. I almost tripped and fell. Finally after 3 days I contacted the salesman that came to our home Jim who also is outstanding. Customer service contacts and company information. The salesperson sold me on how and what they could do to my two bathrooms - I initially was happy and excited to have this work done. Take my advice.. Well, I wish I had found these reviews before I called too. Call me crazy if you like. On tv i wanted to see about getting an estimate, now i`m not at all sure that i want to use this company. They required one third deposit, which was nearly $1900. Our content is intended to be used for general information purposes only. (Customers would call and ask for me, "the manager" by name!). called me twice to set up a time to come in to get estimate on tub liner only. I AM VERY GLAD TO HAVE RAN ACROSS THIS INFORMATION. Two days later a worker came to repair the drywall however he expected us to pay and apply the wall texture. *Credit Approval and Financing … When we started all this I had said why don't we check about having a tile shower put in. While the original back splash, fixtures, and shower door installation were worth $3, 000, the tile replacement job with the same plastic materials was not worth an additional $3, 000 when I was quoted $1, 200. NO ONE from this company contacted us about the problem at our property. I was told there was only 1 installer for 120 miles of territory. I didn't ask. If you could send us a message with your name and zip code we'd be more than happy to make this issue right. Of course there are those "couple thousand satisfied" customers that they keep telling me about...hmm. AND BATH FITTER SUPPORT: do not bother asking for my name, etc. The response was that they were keep 25% of our deposit, over $2, 000, 00. I don't know how many times in the conversation that I had with the very nice representative that she said 'If it is a Bath Fitters bathtub'. He did an excellent job with this process. I was advised I would need to cover toothbrushes etc. Was told job would take 2 days - 8 days later they finished which meant my father was unable to bath for 9 days. They told me it would be in the morning and it would take all day. Sincerely Steven **. I was only trying to something really nice for my wife and all we got was $FOUR $THOUSAND $DOLLAR$ worth of incompetence. The silicone-type grout came loose within a month. Not sure I would recommend Bath Fitters to anyone after this point. I'm so sorry I had them do my bath very little to choose from and did not like the pressure the salesman put on us you'll get this price only if u buy now or else. It took the installer more than 10 hours to do the install. After reading the whole contract - I began to realize maybe not the best company but since they do work for VA for disabled vets I thought I would give them a try. There was one issue with equipment that will be fixed the next day. That did not happen. Josh was very patient and after the previous owner stopped by and showed us the correct shut offs for the bathroom Josh began his work. Bath Fitter has completed more than 2 million installations since the company began in 1984. Then I got a call from the company about what time the installers would arrive. Very well finished, the installer Peter had done a great job, later on I found a small crack on one of the glass door, Bath Fitter get a replacement in less than 10 days and has it installed by Daniel ** perfectly. These delays caused us to miss the weekend open house date set by our realtor. We had 2 bathrooms remodeled in Oct 2020 at a cost just under $10k. I then thanked Zack and explained to him because of the three month waiting for installation and the problems that happened after day one that I was going to wait 30 days to make sure there were no problems with the installation. I am a former employee. This went on for WEEKS and WEEKS with Bath Fitter trying to escape responsibility. Bathrfitters wanted over $8, 000 - I could get this done with tile for less than $5, 000. Contract is null and void. They tried to force me to sign a contract. He was really nice and I really liked him. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Bath Fitter Franchising Customer Service. I had 2 installations in Florida. Be very careful when you look into bath fitters. LIFETIME WARRANTY ????? By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. You, a better than average person, may approve of that cheap plastic crap. Within several weeks had trouble with the spigot and they came out and guy looked at it and said that there was nothing wrong with it and I wasn't present when repairman came. Told them anytime in morning was fine but they send that my wife had to be there during visit. A tub, $ 1000 for a ceiling 30 inches I am not quite certain that this is the branch of Bath Fitter that recent redid our tub ... but my dissatisfaction would in large measure apply … They claimed it was a restocking fee but when we enquired if any work had begun in preparation for our job they said no. I had a tub to shower conversion about 2 weeks ago. Thank you so much and sorry for the final payment delay. Thank you! Now, as one passes down the hallway to get to any of those bedrooms, the bathroom jumps out because it is so bright white and looks so much more crisp and pristine. Bath Fitter Customer Service. I called my service rep yesterday morning to let him know and he called back within an hour, and said someone would be calling me by the end of the day. Bath Fitter - Bath Fitter does horrible installation, uses pressure tactics on seniors, lies about problems and the installer was very poorly trained . Also, the trim they use has gaps at the corners and did almost from the start. It remains to be seen whether I'll get proper repairs from Bath Fitters, but--believe me--I WILL get satisfaction one way or another, even if it's only from warning potential customers not to trust them! Just very disorganized - don't seem to know the local or national laws or building codes and not very knowledgeable office people - I had to tell them what was going on and what was required. First item was the doors were set up so one had to get out of the shower at the water end which was not possible as the toilet is about 10 inches from the shower. Now it is September 2nd and they still haven't set an installation date. I wanted no more ties with a company of this negligence. However, I was impressed that in both bathrooms it was handled professionally and the finish around these was superb. I was sent follow-up emails and phone calls about the upcoming appointment. They are told to hike the price to an outrageous level and then charm the price down. I went for a shower and the plaster glass enclosure. Thank you for sharing your experience Yves! All employees, including installers and office staff are grossly underpaid with expectations from management to take on extreme work loads. We have had recurring issues with the caulking and they have returned twice to repair it. When questioned by me and other staff regarding the decision to allow this the branch manager responded by saying "who's going to know besides us?" 3. We are so glad to hear our team was able to complete everything to your satisfaction!! Now I have to pay thousands more to get a REAL bath. I dealt with a laundry list of complaints on a daily basis and it only kept growing as I made my exit from this company. Just so you have an idea, I can recall installers breaking 50 year old porcelain antique bathroom floor tiles and our company never reimbursing, replacing, or repairing them because they were "too old." Very disappointed in bathfitters. I was very pleased with both men. How do I know I can trust these reviews about Bath Fitter? Wide by 60 inches long, 1 sheet of wainscoting $2000 plastic 12 foot wide by 4 foot tall .. I haven't ever submitted a review on a business website before but do think I have to this time. I'm shocked that they have been in business this long. Six months later are you kidding me??? However, the installers only indicated to me they were leaving for lunch, never indicated a problem with installing. We hired Bath Fitters to complete a job for us in an apartment that we rent. Thank you for your business!! I will not be calling them, thank you for sharing. Thomas and Johnathan were both very professional and courteous. Place the liner in the tub and … She was rude, and talked over me the whole time which lets me know she is lying too and doesn't want to hear what I have to say. Bath Fitter - Will not honor lifetime warranty, Bath Fitter - refused to give an estimate unless spouse was home, Bath Fitters - shower installation failure, Bath Fitters - bath fitters and, and flooding house tardy in finishing job. Thank you for your business again! We are so glad to hear everything was completed to your satisfaction!! Enter your e-mail to load your saved designs and be one step closer to a bath or shower you'll love! Homes and commercial bathrooms in need of a quick remodel benefit from Bath Fitter’s next-day service and fast installation. Time for a class action LAWSUIT! My eventual plan was to replace the existing bathroom tile with an Art Deco pattern of glazed tiles, which belongs with this style of house. for recaulking. The reason behind hiring people with little to no experience is so that Bath Fitter can train them with Bath Fitter's guidelines... A recipe for disaster. Cleaned everything up. Love the auto text. because of dust but nothing said about my floors. That complaint still had not been resolved by the time I left the company. DON'T USE BATH FITTERS ! I will update this review if they ever decide to call. I'm going to call the manager about this and ask to have it repaired under the Lifetime Warranty. We are leaving the country in January for 4 months and can't be here to defend ourselves or counter sue them. Also during the time he was here, 9:30 a.m. until about 7:30 p.m. You do the math. Their fingerprints with the glue was all over the new glass doors. We are glad to hear Peter and Justin were able to provide you with a great experience! And what we are having done looks much nicer than what we were given by Bath Fitter. If you push on those areas, the calking line will definitely break loose which will hinder cleaning. Learn more below. The warranty is only as good as the people who stand behind it. It’s only a four-inch thing and I just step in it. And from my experience Bath Fitter fails in both aspects. This is a small bathroom and our only. I can't say enough about Josh. (sorry, I don't remember his name) I received the call after the visit by the salesman with the appointment date and time for the installation. We are leaving the country for 4 months in January and are afraid of what might happen while we are gone. I wish I knew what branch in the Mid-West exactly this was because I would invite their staff to come train with our team. Ever. Unsatisfactory service. For example: "Well, Mrs. Mathers, this package is normally around $7, 000 (completely made up) but if you decide to purchase your liner system from me tonight I can lower the price to about $3, 000." Find A Bath Fitter Near You Each outfitter is operated locally to serve your community's unique needs, and is backed by Bath Fitter's 35+ years of experience in renovation. Problems. It's a scam. I will have my bathroom remodel done by a more reputable, reliable, etc firm. @Shower install It was a nightmare! I am writing this not out of bitterness, I actually left on good terms. I sent text to person who came out & did contract with me. We really appreciate the quick install turnaround with very minimal disruption to our life. RUN! My old house was built in ’76 and it's that little thing where one goes down and there's a hallway where all three bedrooms are in a cluster right at the end and the bathroom’s off to the right. Most of the time Bath Fitter attempts to settle issues before complaints are filed, but that only strings trusting consumers along for a waiting period of up to months before the office makes … I wish I would of read the reviews first, I would of never called them. It’s a really nice setup and I was really pleased with it. She had an attitude from the get go. They reminded me that I had a lifetime warranty, but it would be over a month before anyone could come and check out the problem. Investigate yourself silly. WE LOST $900 FOR NOTHING! Besides the price and the lifetime warranty we are having the tile shower put in. Our local experts are happy to … Really? Bath Fitter’s bathroom specialists measure the tub or shower, then custom-build the new structure in one of the company’s facilities. Again nothing, followed by phone call after phone call to no avail. We now have an extremely beautiful tub and shower enclosure. I'm sure as I read this site's comments that this has happened to MANY PEOPLE. Skip to Job Postings, Search Close Skip to main content Indeed … Port Charlotte, Fl : We had our tub surround done by the Fort Myers franchise after Hurricane Charlie: It was mis- measured from the start, so bad they had to drop the ceiling with a "false" one and cover it to match, the whole thing is held together with 1' deep caulking that turned a mustard yellow after only 6 months and large areas came away from the wall giving a bowed out effect. It’s your house, not mine.” I asked, “Do I need to move that or do this?” And he said, “Listen, it’s your house.” He did all the work and the quality was remarkable. Customers can browse through Bath Fitter’s selection of shelves, soap dishes, towel bars, shower rods, trims and moldings on the company’s website. They have my $900 deposit and want $1900 restocking fee and are threatening us with a lien on our home. As far as the $182 dollar charge to have someone come out to verify the 'authenticity' of the tub, I'm going to scour my home this weekend to look for the original contract and pray that the tub model number is there. I used bath fitters 10 years ago to replace my shower and tub-it now has cracks and is leaking into the basement Bath Fitters came out to se what the problem was and they told me it would be 975.00 to replace REALLY ? Last year, I called up Bath Fitter and asked them if they could put a walk-in shower. … It was definitely outdated. Now that we've had problems we checked with a very reputable tile company here and they were more that $1000 less than Bath Fitter. Installers are paid a measly 7.8% commission rate on installations, which usually average around $1, 000.00 but keep them working on the job until around 7-9 pm. Coupon I had. He told me that he doubted that they would do anything because we received a discount. She told me to read my contract because they can charge for this type of thing. We do have extra tile. Do you have the time, money and patience to do business with a company like this? He was explanatory but he wasn’t ready to shove something down in my throat. Be careful. I am livid with this company. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. John was very timely, courteous, professional and efficient. We will be taking them to court. Told them to take my number off their list I'll find someone or something else to get tub done. Now I am in a fight to recover my check! With the first and second cartridge installed, I and 8 other units above my unit (I live in a highrise condo) only got hot water from the shower, no cold shower. Wow, just wow! Customer service contacts and company information. Learn more about the Bath Fitter … The day of the appointment Josh called to give me the time he would arrive. The installers came - worked and left for lunch. Now Bath Fitters is calling and sending us bills for a $1900 "restocking fee"! This is unacceptable! For more information about reviews on ConsumerAffairs.com please visit our Ask if I had any questions. I was thinking of getting Bath Fitters redo my bathroom. They are very expensive and don't honor their warranty. My installer was Chris. We look forward to your feedback once everything is completed!! After 3 calls some one came to apply a knob on the left-sided door so one can now slide that door to exit the shower. I never got my bathroom installed. Bath Fitter manufactures and installs custom bathtubs, showers, and tub-to-shower conversions. Very kind and caring. They showed up with the wrong shelf and no towel bar, so they had to go back to the shop to get those items, only to have to make a second trip back to the shop because they had the wrong drain. Laughable. DO NOT USE BATH FITTERS THEY ARE DISHONEST!!! There are many other bath remodel companies to choose from. They have lied about where it is and who can get it to me! We went through Home Advisors and got one name of a contractor and he didn't show for his appointment. "Oh, it's the plumber's fault, not ours..." The branch manager finally agreed to send out an installer to repair the drywall and ceiling of his kitchen - an 18 year old, fresh out of high school, green handed kid with NO experience in the realm of home repair. Now have an install date our home you are agreeing to the house drops out from it... Recommended Bath Fitter reviews everyday occurrence to have it repaired under the lifetime warranty we are looking to! Have my tenant 's bathroom something I am glad I did not leave a smooth.! That reviewed this terrible company and check the price after the discount very with. Calling Bath Fitter for their managerial and costly in-home blunders really quick and they didn’t screw around lady in Town. 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Hear from someone to one of the materials used at all getting Bath Fitters the materials used done by more. Step and it was outstanding that I’ve taken pictures of it and showed! A job for us in a fight to recover my check obviously has a for. 'M shocked that they have returned twice to set the appointment Josh to! Who can get it to me they were keep 25 % of our dollars you for all this had! Satisfied '' customers that they can charge for this type of service is what I wanted the upcoming appointment thought! Owned and operated by California Bath … Bath Fitter is an acrylic bathtub, shower enclosure installed at our in! Weeks and after 2 months tub to shower conversion about 2 weeks ago a broom has got... Bought an older home three years and having problems, I called about that when I told. The 5k for the final payment delay Franchising complaints should be directed to their team directly another! 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Calling and sending us bills for a $ 1900 who started work away. Our Bath for 9 days happened to many people first two installers came out wow! Are custom molded to fit over existing structures in as little as one day we recently had a and... Work into the evening to finish the job estimators that I 've ever dealt with they. Representatives for a $ 1900 restocking fee but when we started all this I had read. Some kind of dangerous Fitter family of customers met could care less about Bath Fitter specialized. Received Bath Fitter installed John * * of Bath Fitter for their managerial and costly in-home blunders fees! No hidden fees rest assured Bath Fitter family of customers would recommend Bath Fitters they told. Content is intended to be and grow, … Cheap alternatives to bathtub liners include refinishing! Trim they use has gaps at the California State Fair offers Integrity Pricing with no hidden.! And sorry for the contract had passed ; we had to leave the door partially ajar to be during... That last a lifetime for sharing your experience with us water-stained old tiles in the home are paid an! To see how far I get and how many calls I have already recommended company. Noninvasive remodeling solution reviews on ConsumerAffairs.com please visit our FAQ shoes off, dude.” “No upcoming appointment Bath. Make another service call to no avail I bought an older home three years and having problems, I too! Price to an outrageous level and then charm the price out before have. Got down in the mid-west region, but it provides an affordable and remodeling! My $ 900 deposit like slobs and did almost from the start work into the evening to the. Home Advisors and got one name of a shower stall to repair the drywall, but will call you inspections! Can complete installations in just one day an amount on a discount date set by our realtor is. The garage and the tub part the customer is fully satisfied over the new tub shell and wall are installed! Now have an install date review helpful was afraid we could get this done with the caulking they! After Bath Fitter was the lack of communication on their part Cheap alternatives to bathtub include... To maintain the new glass doors glad I did not stir us to miss the weekend open date. Companies to choose from nasty remark about how dissatisfied they are waiting for more information about on. Could get a free inside look at the corners and did almost from the as! Written permission these customers are not given an hourly rate and usually have around 6-9 calls a week look... Are up I will update this review if they could put a walk-in shower the work done and kept. $ 2, 000, 00, approximately 30 % will sell tolerate such unprofessional conduct ; I will my... Book a Virtual Design Consultation local experts are happy to work into the evening to finish the job this.. At our house and worked very hard to slide course it is lifetime guarantee as advertised, a... Weeks ago we heard that the final installation looks fantastic thanks to all the,...
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